We accept cash, check, and all major credit cards. We charge the 3% merchant fee for credit cards. Payment is due upon pickup or delivery. We require a 50% deposit for custom orders.
We offer a 5% discount for cash payments.
NOTE: **Please note, we can only take guaranteed-certified funds upon pickup or delivery

We call you immediately once your order is ready. If you would like to call before we call you, we may be able to provide an approximate pick up date. We will not schedule pick-up or delivery dates until your order is complete.

• We accept exchanges within 2 weeks of purchase, with a 10% re-stocking fee
• MATERIALS MUST BE RETURNED AT THE TIME OF EXCHANGE
• Materials must be in the original condition
• We do not offer refunds
• We do not accept returns on custom orders

Yes it is. We follow the grading specifications set out by the WWPA Western Lumber Grading Rules and are inspected for quality and program adherence by ‘Timber Products Inspection’. Our long time inspector is Andy Farish. He has been a great resource for customers who are interested in getting more explanation in the design values of our timber.

• At our mill, we cut primarily ‘beetle kill pine’
• We often have Douglas fir and spruce to mill
• We partner with other lumber sources to provide finished doug fir, cedar, hemlock, we do not have access to full dimension rough cut in these species

• As long as the checking or splits meets the specifications the material is good and not compromised. In this scenario it would be considered an aesthetic impasse and not refundable
• If the checking is beyond the allowable specifications – Yes, it is fully refundable

• Checking & splits (please refrain from calling them ‘cracks’) are allowable with certain parameters
• Please refer to the below tables for the allowable checking and splits